If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. I told her that she was not making any sense and she starting scream at me and treating me that the account will get closed and they will turn my service off. Consider which features you'll need the most, plus which one has strongest network coverage in your area, before deciding between T-Mobile and Sprint.
Customer service: Sprint has some major work to do on its overall customer service scores, but our own interactions with it were fine. The only caveat here is that Sprint should refund the cost of the phone since these customers cannot use them with another carrier.
WilsonAmplifiers provides all U.S. and Canadian customers with product expertise and real-time fulfillment capabilities. When I restored the services the next day, they neglected to advise or tell me I no longer had insurance on my cell phones. For example, ask your customers what they would like to see changed or add to the services you're already providing.
At least 50% of time I would buy a new phone, order changes, new options, international plan, etc. With me on the line, he dialed AT&T's customer service center. Sprint customers will be migrated over to T-Mobile's network, but the process could take up to three years.
Back-End Service - In 2012, J.D. Power and Associates named Sprint the Best Customer Buying Experience for the phone industry, highlighting the excellent front end for new customers. The 62-year-old hairdresser has already lost her $50 per month Boost Mobile service due to a missed payment and fears higher prices will force her to find a new provider.
I have been trying for months to get a problem resolved that no one at Sprint can give me an answer to. I have now been charge over $1000.00 in a few months due to a mistake on the company's part. Finally, in Jan 2013, we were told we would have to upgrade our cell phones.
Was told go to store to change my phones over. T-Mobile became the most aggressive competitor because the failure of previous merger plans left it no choice. When I called the customer service line, I was given too many contradicting reasons as to why I was being charged international calling on a internet app.
I tried to change it and see what I could do for them to fix it, but the people at Sprint told me that i had to log in to my Sprint account. The third-largest mobile broadband provider in the country, Sprint service offers some of the most generous mobile data plans available.
I contacted customer service, they routed to different levels for almost 3 hours to change the plan. I called my bank and they told me to basically wait and see if it goes through or not and to call sprint back. The representative I talked to tried to help me and told me she could put me on a plan where my bill would be around $185 with 40GB of data.
At any rate, the Sprint spokesperson called to stress that there are a number of factors that go into the decision to drop an account; it's not as if you reach some magical customer service call threshold and a computer auto-generates you a letter telling you Bad customer service you've been booted.
After several years of rumors and discussions, T-Mobile and Sprint executives finally reached an agreement to merge the two carriers, now referred to as the New T-Mobile.” If the $26.5 billion deal is approved by the U.S. Justice Department, this could bring a stream of changes to the more than 100 million customers on both networks.